FAQ – Home Cleaning Services in Dubai

Most companies offer a range of services including standard residential cleaning (on a daily, weekly, or monthly basis), deep cleaning, move-in/move-out cleaning, office cleaning, and specialized services like upholstery, mattress, and carpet cleaning.

The cost typically ranges from AED 30 to AED 50 per hour per cleaner. The final price depends on the size of your home, the type of cleaning required, and whether you provide the cleaning materials.

Booking is usually very flexible. You can book through a company’s mobile app, website, WhatsApp, or by calling them directly.

Yes, many companies offer same-day or last-minute bookings, but it’s always subject to the availability of staff in your area. It’s best to book at least a day in advance to secure your preferred time.

Not necessarily. You can choose to stay or leave. Most companies have trusted, background-checked staff and can arrange for secure key handling if you’re not going to be present.

Reputable companies pride themselves on having trained, vetted, and professional staff. They often conduct background checks to ensure the safety and security of their clients.

You have the option. Booking a service “with materials” means the cleaners will bring all necessary supplies and equipment. If you choose “without materials,” the price is slightly lower, but you’ll need to provide everything.

A regular clean covers everyday tasks like dusting, vacuuming, mopping, and wiping down surfaces. A deep clean is much more thorough and includes everything in a regular clean plus scrubbing grout, cleaning inside appliances (oven, fridge), washing interior windows, and cleaning behind furniture.

For a studio or 1-bedroom apartment, a regular clean usually takes about 2-3 hours. A larger 3-bedroom villa could take 4-5 hours or more, depending on its condition.

A standard session includes dusting furniture, vacuuming carpets, mopping floors, cleaning bathrooms (toilets, showers, sinks), and cleaning the kitchen (wiping counters, cleaning the sink, and taking out the trash).

Yes, most cleaning companies operate 7 days a week, including Fridays and public holidays, to accommodate different schedules. However, booking in advance for these days is highly recommended.

Most professional companies have a satisfaction guarantee. If you’re unhappy with the results, you should contact customer service within 24 hours. They will typically offer a free re-clean of the specific areas that were missed.

Yes, you can. If you book a recurring service (e.g., weekly), you can request the same cleaner to ensure consistency. This is usually easy to arrange, depending on the cleaner’s schedule.

Many companies now offer eco-friendly and non-toxic cleaning options upon request. If you have concerns, it’s best to discuss them when booking to ensure they use products that are safe for your family and pets.

Policies vary, but most companies require at least 24 hours’ notice for a cancellation or to reschedule without a fee. Canceling on short notice may result in a cancellation charge.

Yes, these are usually considered specialized services. You can book them as standalone services or as an add-on to your regular or deep cleaning session.

Some companies offer laundry and ironing as part of their services for an additional fee. It is not typically included in a standard cleaning package, so you need to request it specifically.

Payment methods are convenient and varied. You can usually pay with cash, a credit/debit card at the time of service, or online through the company’s app or website.

For the most efficient service, it’s helpful to declutter your space. Pick up clothes, toys, and other personal items so the cleaners can focus on cleaning surfaces rather than organizing.

No, you don’t. While some companies offer discounts for recurring service contracts, you are free to book on a one-time basis whenever you need a cleaning. There are no long-term commitments required.